Vivint Home Security 2020 Review

Jenna Harris June 12, 2020 13 No Comments

Vivint Home Security 2020 Review

Vivint has over 20 years of expertise within the dwelling safety trade. In 2011, it rebranded as and shifted its focus to wi-fi dwelling safety as a part of a complete suite of good dwelling devices. Today, the corporate’s dwelling know-how is absolutely built-in and could be managed from the Vivint good dwelling app.

Vivint is an efficient alternative to think about for householders who love to be on the forefront of good dwelling know-how. Upfront prices is likely to be excessive, however Vivint clients obtain a well-designed safety resolution. In this evaluation, we’ll take a look at the professionals and cons of Vivint dwelling safety and examine it to different top-rated firms within the trade that can assist you decide if Vivint is one of the best dwelling safety firm for you.

Pros and Cons of Vivint Home Security

If you’re simply on the lookout for a fast overview of Vivint, listed below are some essential elements to think about.

Vivint Pros and Cons

Offers in-house skilled monitoringHas a excessive upfront gear price and prolonged financing plan
Integrates with third-party good dwelling gadgets love Nest thermostat, Philips Hue good lights, and so forth.There’s no DIY set up choice
Provides a feature-rich, customizable system that’s simple to make use ofHas a particularly brief cancellation coverage
Is controllable by cellular app, key fob, or voice

Vivint Home Security Plans

Vivint gives a number of completely different ranges {of professional}, 24/7 monitoring with its safety {hardware}. Here are the plans and what they embody:

Vivint Plans Pricing

PlansSmart Security PlanSmart Home PlanSmart Home Video Plan
PlansSmart Security PlanSmart Home PlanSmart Home Video Plan
24/7 skilled monitoring
Mobile app
Smoke and CO monitoring
Medical alert system
Smart dwelling options and integrations
Video monitoring

Vivint Equipment Packages

With the big range of know-how it gives, Vivint has bundled its {hardware} into a number of handy packages for householders.

SkyControl Starter Kit

The foundation of Vivint’s dwelling safety techniques is the Vivint SkyControl Panel, a contact display screen panel that may be managed by way of an app on a cellular machine. The most elementary dwelling safety bundle contains SkyControl, two good entry sensors, one movement sensor, and two Google Home minis.

Home Security System Bundle

This safety improve contains every little thing within the SkyControl Starter Kit plus a wise smoke detector. This detector integrates with the remainder of the system in order that it may unlock any good locks for simple exit if the smoke alarm system is triggered.

Smart Home Control Bundle

This bundle incorporates the entire above however provides on a wise thermostat, a wise door lock, and a wise storage door opener. To get full use out of this method, you’ll have to subscribe to the Vivint Smart Home Plan.

Video Security Bundle

If you’re wanting so as to add video surveillance to your house safety system, that is the Vivint bundle to start out with. You get every little thing within the SkyControl Starter Kit, plus a video doorbell, an outside safety digicam, and an indoor digicam. Not to say, this bundle comes with Vivint Smart Drive, a Wi-Fi enabled storage machine that saves all playback recordings. Like the Smart Home Control Bundle, you’ll have to subscribe to the Smart Home Video Plan.

Smart Complete Bundle

This is Vivint’s broadest good dwelling system bundle, together with the automation from the Smart Home Control Bundle and the safety gadgets of the Video Security Bundle.

With any of those packages, you may as well buy additional sensors, detectors, and cameras as wanted to cowl your house.

Vivint Home Security Cost

Vivint gives two cost choices: you possibly can pay for all of your gear upfront after which select whether or not to pay month to month for monitoring, or you could finance your gear, bundle it with monitoring companies, and signal a five-year contract with a month-to-month cost. Here are the prices for Vivint’s monitoring companies alone.

  • Smart Security Plan: $29.99 monthly
  • Smart Home Plan: $39.99 monthly
  • Smart Home Video Plan: $44.99 monthly

Here are the costs for Vivint’s gear, each upfront and as a part of a financed plan.

Vivint Equipment Cost

EquipmentUpfrontPer Month (over 5 years)
EquipmentUpfrontPer Month (over 5 years)
SkyControl Starter Kit$599.00$9.98
Home Security System$709.98$11.83
Smart Home Control$1,049.95$17.50
Video Security$1,379.95$23.00
Smart Complete$1,789.92$29.83

You can even buy particular person items of Vivint {hardware} so as to add to your system.

  • Door/window sensors: $50.00 every
  • Glass break window sensors: $100.00 every
  • Motion sensors: $100.00 every
  • Smart smoke detector: $100.00
  • Flood/temperature sensor: $100.00
  • Carbon monoxide detector: $100.00
  • Key fob distant: $50.00
  • Panic button: $50.00
  • Ping indoor safety digicam: $199.99
  • Outdoor safety digicam: $299.99
  • Doorbell digicam: $249.99
  • Kwikset good lock: $179.99

How Does Vivint Work?

If you’d love to arrange a Vivint dwelling safety system, you’ll have to name Vivint and communicate to a gross sales consultant. If you resolve Vivint is best for you, you’ll want to decide on between the upfront and contract-based pricing, after which the corporate will dispatch knowledgeable to put in the system. The price for skilled set up ranges from $49 to $99, and there’s no choice for self-installation.

Once your system is about up, you possibly can arm and disarm it from the SkyControl panel, by means of the free cellular app, by means of the Google Home mini together with your voice, or with a key fob. If you’ve chosen one in every of Vivint’s dwelling monitoring plans, you’ll even have entry to stay service and tech help.

Vivint Customer Service

All Vivint gear is underneath guarantee for the primary 120 days after set up; throughout that point, any repairs are free. After that, restore service calls are $49 every. Vivint monitoring plans could also be cancelled freed from cost throughout the first three days, and all gear have to be returned inside 30 days.

Vivint Home Security Reviews

Vivint isn’t accredited with the Better Business Bureau (BBB) and it at present has a C- rating based mostly on buyer complaints and authorities actions towards the enterprise. Many of the complaints cope with contract points, so learn the wonderful print earlier than signing.

And, love any firm, there are each optimistic and unfavourable critiques on-line. Here are just a few beneath:

“I have had this service for 4 months. In that time I have been on the telephone with this company more than I have with most of my family. It has been one problem after another.” — Tawona H. on 4/17/20

“I have got to say the best customer service experience I have ever had. Fixed the issue without a problem and was very concerned with the safety of my home and offered a lot of help voluntarily.” — Robert E. on 10/6/19

Vivint vs. Competitors

While Vivint is an efficient supplier of dwelling safety, it might not be one of the best for each house owner. Here’s the way it compares to different top-rated firms.

Vivint vs. ADT

ADT is the biggest dwelling safety firm in America, and with dimension comes sources and choices. If you’d choose a standard, wired safety system and don’t have any want for good dwelling improvements, ADT could also be a better option.

Read extra: Vivint vs. ADT

Vivint vs. SimpliSafe

SimpliSafe’s enchantment lies in its self-installed, modestly priced gear, so DIYers on a funds will probably choose this feature. However, you received’t get as many options or as a lot management as you’ll with Vivint.

Read extra: Vivint vs. SimpliSafe

Vivint vs. Frontpoint

Like SimpliSafe, Frontpoint is a wi-fi DIY choice for dwelling safety. Its merchandise are simple to relocate and require no contracts, so renters and people prone to transfer properties within the close to future could discover it the higher alternative.

Read extra: Vivint vs. Frontpoint

Our Conclusion

Vivint gives in-house gear improvement {and professional} monitoring, a rarity amongst dwelling safety suppliers. The firm’s gross sales representatives are additionally its installers, so the consultant you communicate to can have a radical understanding of the system. However, there’s no getting round how costly Vivint is, and it does have some points with buyer complaints.

Ultimately, we discover that Vivint dwelling safety is an efficient choice for many who need the newest good dwelling techniques and options love movement detection and evening imaginative and prescient. This just isn’t dwelling safety on a shoestring; you’ll have entry to extra options than you recognize what to do with, however you’ll pay a premium for it.

Given the size of the contract and the problems with transferring the system to a brand new dwelling, Vivint’s month-to-month financing choice might be greatest for many who plan to remain of their present dwelling for at the very least 5 years.

If you’re nonetheless not sure which Vivint bundle is best for you, examine the completely different packages beneath.

Vivint Smart Home Security Package Comparison

PackagesSkyControl Starter KitHome Security SystemSmart Home ControlVideo SecuritySmart Complete
PackagesSkyControl Starter KitHome Security SystemSmart Home ControlVideo SecuritySmart Complete
SkyControl Panel
Smart entry sensors (2)
Google Home minis (2)
Motion sensor
Smart smoke detector
Element Thermostat
Kwikset good lock
Smart storage door opener
Vivint doorbell digicam
Outdoor digicam
Ping indoor digicam

Frequently Asked Questions about Vivint Home Security

How a lot is Vivint dwelling safety?

The price of your Vivint system will rely on how a lot gear you want, however the starter system prices $599.00 upfront or $9.98 monthly on a five-year contract.

How do I join my Nest thermostat to Vivint?

Nest good thermostats join simply to Vivint techniques by way of the management panel. You will enter your Nest credentials on the Vivint web site, then obtain a PIN that can will let you add the machine to the SkyControl.

Is there a Vivint gear guarantee?

Yes, all of Vivint’s gear is roofed by a 120-day guarantee, and all repairs throughout that point are freed from cost.

Can you utilize Vivint cameras with out skilled monitoring?

You can use any of Vivint’s gear with out skilled monitoring if you are going to buy it upfront.

How do I cancel Vivint?

You can solely cancel Vivint monitoring companies and cost plans throughout the first three days. Otherwise, you’ll must proceed to pay out your four- to five-year contract.

What are my dwelling safety choices if I’m a renter?

If you’re renting your present residence, Vivint’s good dwelling techniques and professionally-installed safety gear are in all probability not best for you. Consider a extra moveable, DIY-installation system from SimpliSafe or Frontpoint as an alternative.

Our Home Security Rating Methodology

The This Old House Reviews group is dedicated to offering complete and unbiased critiques to our readers. This means incomes your belief by means of clear critiques and having the info to again up our rankings and suggestions. Our ranking system for dwelling safety suppliers is on a 100-point scale based mostly on 10 elements:

  • Number of techniques (5)
  • Special options (10)
  • Installation choices (5)
  • Connectivity and good dwelling automation (15)
  • Pricing (15)
  • Contract interval (5)
  • Warranty (15)
  • Trial interval (15)
  • Usability (5)
  • Trustworthiness (10)

Our group reviewed 32 firms and spent 744 hours researching and testing out merchandise to assist us examine dwelling safety techniques on key elements reminiscent of bundle choices, price, reliability, and ease of use. Read extra on our methodology right here.

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